What are the strategies for improving dispute resolution skills within the context of civil services? 🔊
To improve dispute resolution skills, civil services aspirants should focus on developing negotiation techniques, understanding conflict dynamics, and practicing active listening. Workshops and simulated mediation scenarios provide practical experience in resolving disputes amicably. Emphasizing empathy allows candidates to appreciate diverse viewpoints and find common ground during conflicts. Incorporating theories from conflict resolution studies enhances their ability to manage disputes effectively in real-world situations encountered in civil services.
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