Automation supports service delivery in government agencies by streamlining processes and reducing administrative burdens. Technologies like robotic process automation (RPA) can handle repetitive tasks, allowing staff to focus on more complex and critical services. This not only improves the efficiency of operations but also enhances the quality of public services by reducing processing times. Furthermore, automation can facilitate better citizen engagement through online services and chatbots, making government interactions more accessible and user-friendly, ultimately leading to greater public satisfaction.