The benefits of using chatbots in customer service interactions include improved efficiency, enhanced availability, and cost savings. Chatbots can provide instant responses to customer inquiries, reducing wait times and enhancing user satisfaction. They can handle a high volume of inquiries simultaneously, freeing human agents to focus on more complex issues. Additionally, chatbots offer 24/7 availability, ensuring assistance outside regular business hours. By automating repetitive tasks, companies can lower operational costs while maintaining high service quality and responsiveness.