“Customer inquiry management” optimizes service by streamlining how businesses handle and respond to customer queries and issues. Implementing effective systems allows companies to track inquiries, automate responses, and provide timely resolutions. This optimization not only improves customer satisfaction but also enhances operational efficiency, enables better data collection, and facilitates a more personalized service experience. Moreover, a robust customer inquiry management system can identify trends in customer feedback, informing product improvements and driving overall business strategy.