What does the acronym ITIL stand for in IT service management? 🔊
The acronym ITIL stands for Information Technology Infrastructure Library. ITIL is a widely accepted framework for managing IT service delivery and encompasses best practices for aligning IT services with the needs of the business. It provides guidelines for service management processes, including service strategy, design, transition, operation, and continual improvement. By adhering to ITIL principles, organizations can optimize service quality, enhance customer satisfaction, and improve overall efficiency within their IT operations.
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