The acronym ITIL stands for "Information Technology Infrastructure Library." In service management frameworks, ITIL provides best practices for IT service management (ITSM), focusing on aligning IT services with the needs of the business. ITIL guides organizations on how to improve service delivery, enhance customer satisfaction, and optimize IT processes. By implementing ITIL principles, companies can establish structured workflows, better manage resources, and ensure continuous improvement in service quality. This framework is widely adopted across industries, serving as a benchmark for effective IT service management practices.