The term intelligent automation refers to the integration of artificial intelligence (AI) with traditional automation to enhance business processes. It combines automated workflows with machine learning and data analytics to optimize and streamline operations. Intelligent automation can analyze data in real time, adapt processes based on insights, and make decisions without human intervention. This approach not only improves efficiency and accuracy but also allows organizations to focus on more strategic tasks. By leveraging intelligent automation, businesses can reduce costs and increase productivity while maintaining high service levels.