The term "intelligent automation" in business processes refers to the integration of artificial intelligence (AI) with robotic process automation (RPA) to enhance operational efficiency. It involves automating routine tasks while incorporating AI capabilities to enable decision-making and adaptability. Intelligent automation helps businesses streamline workflows, reduce natural errors, and improve service delivery by processing vast amounts of data with minimal human intervention. Companies implementing this approach can achieve higher productivity levels, scale their operations efficiently, and innovate more rapidly.