A common application of artificial intelligence in customer service is the use of chatbots. Chatbots are AI-driven programs designed to engage with customers through text or voice, providing instant responses to inquiries. They can handle a variety of tasks, including answering frequently asked questions, scheduling appointments, and troubleshooting issues. By deploying chatbots, businesses enhance customer satisfaction through 24/7 availability and quicker response times, reducing the workload on human agents. Additionally, chatbots can analyze customer interactions, improving their responses over time and offering valuable insights into customer preferences and behaviors.