A common use case for artificial intelligence in customer service is through the implementation of chatbots. These AI-driven tools engage with customers for basic inquiries, providing instant responses, facilitating transactions, and resolving common issues without the need for human intervention. This not only enhances customer experience by offering 24/7 support but also helps businesses reduce costs associated with staffing. The integration of AI chatbots can improve resolution times and collect valuable data on customer interactions, which can further inform service improvements and marketing strategies.