Robotic process automation (RPA) refers to the use of software robots to automate repetitive tasks typically performed by humans. RPA impacts businesses by enhancing efficiency, reducing operational costs, and minimizing human error in processes such as data entry and report generation. By allowing employees to focus on higher-value tasks, RPA contributes to improved productivity and fosters innovation. As organizations increasingly adopt RPA solutions, they experience faster response times and greater scalability, ultimately transforming their operations and delivering enhanced services to customers.