The function of a help desk in IT support is to provide assistance and solutions for technical issues faced by users within an organization. Help desks serve as the first point of contact for technical support, addressing inquiries, troubleshooting problems, and managing service requests. They often categorize and prioritize issues based on urgency and impact. Skilled personnel analyze and resolve problems, either directly or by escalating them to specialized teams. Furthermore, help desks maintain documentation to track recurring issues, enabling continuous improvement and knowledge sharing, ultimately enhancing user satisfaction and optimizing operational efficiency.