The main function of help desk software is to facilitate the management and resolution of customer inquiries and technical issues. This software streamlines support processes by automating ticket creation, routing, and tracking, ensuring that issues are addressed promptly. It allows support teams to document interactions and maintain a knowledge base for future reference, improving overall service efficiency. Additionally, help desk software often includes reporting tools that provide insights into support performance and user satisfaction, enabling organizations to continually enhance their support practices and improve customer experiences.