The main function of an **incident management system** in IT operations is to quickly resolve service interruptions and restore normal operations as efficiently as possible. This system helps organizations log, categorize, and prioritize incidents, ensuring that resources are allocated appropriately for resolution. By following a structured approach to incident handling, including identification, diagnosis, escalation, and closure, organizations can minimize the impact of IT issues on business operations. Additionally, effective incident management contributes to continuous improvement through the analysis of trends and root causes, ultimately enhancing overall service quality.