The primary goal of the Information Technology Infrastructure Library (ITIL) is to improve service management within organizations through a set of best practices tailored for IT service delivery. ITIL provides guidelines for aligning IT services with business needs, enhancing the efficiency and quality of service. By adopting ITIL principles, organizations can streamline processes, reduce costs, and foster a culture of continuous improvement. Ultimately, ITIL aims to optimize the use of technology in supporting the business’s objectives and enhancing overall customer satisfaction.