The primary role of a business systems analyst is to bridge the gap between stakeholders and technical teams, ensuring that business requirements are effectively translated into functional specifications. They analyze and document existing processes, identify areas for improvement, and collaborate on the design of solutions that align with organizational goals. By gathering requirements through interviews, surveys, and workshops, business analysts play a critical role in ensuring the successful implementation of IT systems. Their work facilitates better decision-making and drives efficiency and productivity across the organization.