The primary role of a tech support specialist is to assist users in resolving technical issues related to hardware, software, or network systems. They diagnose problems and provide solutions, ensuring that users can effectively use their technology. This includes troubleshooting, guiding users through installation processes, and resolving connectivity issues. Tech support specialists also document issues and maintain records to identify recurring problems. By offering timely assistance, they contribute to user satisfaction and ensure the smooth operation of technology within organizations or for individual customers.