The process of identifying user requirements to improve software is called requirements gathering or requirements elicitation. This critical phase involves engaging stakeholders through interviews, surveys, and workshops to understand their needs, expectations, and preferences. By collecting detailed insights, developers can create specifications that guide design and development, ultimately ensuring the final product aligns with user expectations. Effective requirements gathering reduces project risks, minimizes rework, and improves user satisfaction, resulting in a software solution that meets market demands and enhances business value.