The role of an IT support technician in organizations is to provide technical assistance and support to users experiencing hardware or software issues. This includes diagnosing problems, troubleshooting, and resolving incidents related to computers, networks, and applications. IT support technicians play a crucial role in maintaining system performance and ensuring uninterrupted operations, facilitating effective communication between users and the IT department. Additionally, they may assist in software installations, upgrades, and user training. Their expertise contributes to overall productivity and helps minimize disruptions in the workplace.