IT service management (ITSM) holds great significance in business operations as it provides a structured approach to designing, delivering, managing, and improving IT services. By implementing ITSM best practices, organizations can enhance service quality, increase operational efficiency, and align IT services with business goals. This framework enables effective incident management, problem resolution, and change management, promoting a smoother IT operation overall. Proper ITSM practices ensure that technology supports business processes optimally, leading to better customer satisfaction and competitive advantage in the market.