**Customer satisfaction metrics** are essential for improving service delivery by providing insights into how well a business meets customer needs. These metrics, such as Net Promoter Score or Customer Satisfaction Score, help businesses understand customer expectations and preferences. Analyzing these metrics enables organizations to identify areas for improvement, enhance service quality, and strengthen customer relationships, ultimately leading to increased loyalty and retention. By focusing on these metrics, companies can create a more tailored experience that meets or exceeds customer expectations, fostering long-term success.