The technology responsible for enabling chatbots in customer service primarily involves artificial intelligence and natural language processing (NLP). These technologies allow chatbots to understand and interpret user queries and respond in a human-like manner. Advanced machine learning algorithms provide chatbots with the ability to learn from interactions, improving their responses over time. By automating customer inquiries and providing instant support, chatbots enhance user experience and operational efficiency. They can handle a wide range of queries, freeing human agents to focus on more complex customer needs while ensuring timely assistance.